Shipping Policy

 

Delivery Scope

We deliver exclusively within the United States. Deliveries to any other destinations outside the United States are not supported.

Shipping Rates

  • Orders of $50.00 and above (inclusive): Free Standard Shipping.

  • Orders under $50.00: A flat shipping fee of $15.99 applied at checkout.

Taxes and Fees

All applicable taxes, sales taxes, and associated fees are fully included in the displayed product prices. The price you see is the final price you pay; you will not encounter unexpected fees or additional surcharges at checkout or upon delivery.

Order Cut-off Time & Handling Time

  • Daily Order Cut-off Time: 5:00 PM (Eastern Standard Time, EST). Orders received after this time will begin processing on the following business day.

  • Handling Time: 1–3 business days (Monday to Friday, excluding public holidays).

Transit Time

Once dispatched from our facility, the estimated transit time is 5–8 business days. Total estimated delivery time equals order handling time plus transit time.

Suggested Reporting Period

Upon delivery, we suggest checking the packaging and merchandise within two (2) business days so that we can promptly assist with any carrier investigations or replacements. Please note that this suggested period is purely intended for administrative convenience, and exceeding this timeframe will never limit or affect your statutory consumer rights.

Shipping Carriers

To ensure proper protection during transit, we cooperate with reputable domestic freight and parcel carriers, including UPS, FedEx, DHL, and specialized ground freight carriers for heavy furniture.

Order Tracking

Once an order is placed and processed, you will receive an automated confirmation email containing your order number, payment receipt, and assigned carrier details. You can monitor the real-time delivery status by visiting the "Order Tracking" page on our website and entering your email address (or phone number) alongside your order number.

Liability & Responsibilities

  • Product Damage or Loss in Transit: If an item is confirmed damaged or lost during transit, we assume responsibility and will coordinate an immediate replacement or full refund.

  • Order Modifications and Cancellations: You may request address updates or order cancellations before shipment processing is finalized. Once the shipment has been transferred to the carrier, the route cannot be adjusted in transit, and standard post-delivery return procedures must be followed.

  • Delivery Address & Accuracy: It is the customer's duty to provide an accurate, accessible, and complete shipping address. We cannot be held liable for delivery failures, delays, or return shipments resulting from incomplete or inaccurate address information provided during checkout.

Delivery & Inspection Guidelines

  • Furniture shipments can be heavy and bulky. Please ensure an accessible entrance route prior to delivery.

  • Inspect the external carton thoroughly before accepting the package. If external structural damage is visible, note "Packaging Damaged" on the delivery receipt and retain photographic evidence.

PO Boxes and Military Addresses

Due to dimensional and weight limits on indoor furniture, we do not ship to P.O. Boxes or APO/FPO/DPO military addresses. A valid physical residential or commercial street address is required for all orders.

Failed Delivery Attempts

Carriers generally make multiple delivery attempts. If a shipment is deemed undeliverable due to repeated customer unavailability or refusal without valid justification, the item may be returned to our facility. We will contact you directly to evaluate redelivery arrangements.

Contact Us

Address: 232 Fairfield Dr, Sanford, FL 32771, United States
Phone: +1 (407) 835-9241
Email: client@xorlena.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)