Payment Methods
Credit Card Payment Process
We currently accept payments via major credit cards, including Visa, MasterCard, and others, for all online purchases.
Process Initiation
The checkout process begins once you add your selected indoor furniture items to the shopping cart and proceed to the checkout page. You will be prompted to enter your billing details, shipping address, and credit card credentials (card number, expiration date, and CVV/CVC security code). Please ensure that your billing address matches the address registered with your card issuer to prevent verification delays.
Payment Confirmation
Once you submit your order, your card will be charged immediately for the total order amount. An automatic payment confirmation screen will display your order summary, and a detailed confirmation notice containing your item details and order number will be sent to the email address provided during checkout.
Security and Data Protection
Credit Card Security
We prioritize the protection of your sensitive financial data. Our online checkout utilizes Secure Sockets Layer (SSL) and Transport Layer Security (TLS) encryption protocols to transmit your card data securely. Your complete credit card numbers are tokenized and processed through encrypted channels directly by the financial processing networks; we never store or retain full payment card details on our servers.
Our Privacy Policy
We are committed to handling your personal information with absolute integrity and confidentiality. Information collected during the transaction—such as names, addresses, and email contacts—is used strictly for processing orders, managing fulfillment, and delivering customer service. We do not sell, rent, or trade your personal details to outside parties.
Dispute Resolution
Resolution Services
If you notice an error on your billing statement or encounter an issue with your indoor furniture order, we encourage you to contact our customer support team immediately. We will review your account records, verify the transaction details, and work directly with you to resolve the matter promptly and fairly.
Additional Assistance
In circumstances where a resolution cannot be reached through direct communication, you retain the right to seek assistance through your card issuer's formal dispute procedures or financial mediation services. We maintain clear transaction logs and order records to provide accurate documentation during any review.
Communication and Support
Updating Information
If you need to update billing information, correct a contact email, or adjust an order before fulfillment, please notify us as soon as possible. Keeping communication channels clear allows us to assist you without disruption to your delivery schedule.
Currency and Pricing Terms
All prices listed on our online store are displayed and billed in United States Dollars (USD). The total price displayed at checkout includes the product cost, applicable sales taxes, and shipping fees. There are no hidden fees or unexpected surcharges added at final payment.
Payment Verification and Declined Transactions
In certain instances, transactions may be declined by the card-issuing bank due to incorrect billing information, insufficient funds, or automated anti-fraud security filters. If a payment is declined, your order will not be completed. We recommend contacting your issuing bank to clarify the reason for the decline or attempting the checkout process again with an alternative accepted card.
Refund Processing
In the event of an approved return, order cancellation, or resolution of a billing dispute, all refunds will be issued directly back to the original credit card used for the transaction. Once processed, it typically takes 1 to 5 business days for the credited amount to reflect on your account, depending on your card issuer's posting timeline.
Contact Information
If you have any questions, concerns, or requests regarding our payment policies, please reach out to us using the information below:
Address: 232 Fairfield Dr, Sanford, FL 32771, United States
Phone: +1 (407) 835-9241
Email: client@xorlena.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)