Order Cancellation

 

Conditions for Order Cancellation

  • Within 48 Hours and Prior to Shipment: Orders can be cancelled directly if the request is made within 48 hours of placing the order and before the furniture has shipped.

  • Exceeding 48 Hours or Already Shipped: Orders that have exceeded 48 hours from purchase or have already been dispatched cannot be cancelled. In this case, please wait for the carrier to deliver your items, and then contact us to initiate a return and refund. For further details, please consult our Return and Refund Policy.

Order Cancellation Process

  • Contact our customer service team via email at client@xorlena.com or by phone at +1 (407) 835-9241 to submit your cancellation request. Please provide your order number and proof of payment.
  • Our customer service team will handle your request promptly. Once approved, we will notify you of the outcome right away and arrange your refund.

Cancellation Fees

If your order is successfully cancelled within the eligible window before shipment, you will not be charged any cancellation or restocking fees. You will receive a 100% full refund of the amount paid.

Order Information Modifications

If you only need to update your shipping address or contact information rather than cancelling the order entirely, please reach out to us within 48 hours of placing the order and prior to dispatch. Once an order is processed for shipping, information updates cannot be guaranteed.

Refund Instructions

  • Refund Method: Once the cancellation is confirmed, the refund will be returned to the original card account used at the time of purchase (Visa, MasterCard, etc.).

  • Processing Time: Depending on the processing speed of your card issuer or banking institution, we anticipate the refund will arrive in your account within 1 to 5 business days.

  • If you have not received your funds after this timeframe, please contact us for immediate assistance.

Contact Us

If you have any questions or require help regarding your order, please reach out to us using the details below:

Address: 232 Fairfield Dr, Sanford, FL 32771, United States
Phone: +1 (407) 835-9241
Email: client@xorlena.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)